Thursday, January 12, 2012

Dillon Responds

The doorbell rings.

I get up and head toward the door, trying to act normally.  I'm fighting the urge to run to the door, like a kid anticipating Christmas morning.  I've practically had my face up to the window since I got home from work.  I received an email shipping update telling me my package was on its way.

Some time ago, I had purchased a used Dillon Square Deal B for less than $50.  It was only the press itself, and was missing all of its components.  I had every intention of buying the parts to get it all working again, but other projects took precedence and the press was relegated to a shelf in the garage.

After I mentioned it in a previous post, Ed Skinner suggested I send it back to Dillon and have them take a look at it.  Per my email conversation with a Dillon representative, for a fee of $68, they would look it over and tell me what I needed to get it running again.  A little skeptical, I was hesitant to do it.  However, after encouragement from Carteach0, I shipped it off for a little over $10 and asked that they call me to arrange for the payment of the $68.

I didn't hear anything for a couple of weeks.  Then I got the shipment confirmation email.

The result was not what I expected.

This is what they sent me.

So far so good, since it's definitely a different box than what I sent them.  I wrestle the staples out and open the box.

This is even better!  All this stuff is new!  I remove the new toys and pull off the foam.  And there she is.  

With all kinds of new attachments!  As if that wasn't good enough, there was an invoice in the box as well.  Bottom line:

No charge, warranty repair.

So, for about $60, I got a Dillon Square Deal B.

I'm happy!  Thanks to Dillon for the work and thanks to Ed and Carteach0 for the direction and encouragement!


Carteach0 said...

Dillon is downright dead serious about keeping their customers happy.

On top of that, their equipment is top of the line for progressive production presses.

Rev. Paul said...

It's nice to know there are still reputable companies who really do care about their service & reputation.

Ed Skinner said...